Medical Operation Manager

6 days ago

Singapore Aman Full time

Aman:
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

**Location**:
This position is located at our corporate office in Singapore.

Overview:
As the Group Medical Operations Manager for Aman’s corporate team, you will be a key member of the Spa and Wellness team, responsible for overseeing and managing all medical operations within the Aman resorts and hotels. This role requires a strong medical background and exceptional leadership and management skills.

**Responsibilities**:

- Oversee and manage all medical operations within the Aman, including medical treatment, training and services provided.
- Collaborate with the Global Head of Spa Operations to develop and implement policies and procedures related to medical operations.
- Ensure the smooth running of all aspects of the medical treatments, providing guidance and support to all Spa and Wellness staff, including 5- and 10-years projection plans.
- Analyze and develop financial models, workflow processes, and quality data for multi-projects to support decision-making.
- Maintain accurate records and reports related to medical operations, ensuring compliance with all relevant regulations and standards.
- Conduct regular audits of medical operations and make recommendations for improvements.
- Develop and manage relationships with external medical providers and suppliers.
- Provide training and development opportunities for staff within the Aman Hotel brand.
- Design and implement quality operations, guest experience management, retreat programs, and events that sharpen wellness marketing and foster sustainable growth.
- Support the conceptualization and execution of medical treatment projects.
- Envision overall operational planning and strategies for business transformation when needed.

Qualifications:

- Bachelor's degree in a medical field (e.g. Nursing, Medicine, Health Administration).
- At least 5 years of experience in a leadership or management role in a healthcare setting.
- Experience in the hospitality industry is preferred.
- Exceptional leadership and management skills with a strong commitment to accuracy and attention to detail.
- Excellent communication and interpersonal skills with the ability to work collaboratively with a diverse group of stakeholders.
- In-depth knowledge of relevant regulations and standards.
- Ability to analyze data and make recommendations for improvements.
- Flexibility to travel as needed.

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