Tenant Experience Executive

1 week ago

Singapore Cove Full time

At Cove we reward and praise strong performance and strive to produce zero-defect results. We always aim for excellence and to always have the mindset of continuous improvement. In achieving results, we still make work fun and we completely value our team as people, not just resources in which we display care as well as empathy. Celebrating success with our team is also our priority and we highly encourage integrity and transparency.
*
Job Title: Tenant Experience Executive*

**Job Type**: Permanent, Full Time
Start Date: Immediate
Reports To: Senior Tenant Experience Manager
Role Purpose: To ensure that Cove tenants (Coveys) have a fantastic experience throughout their stay with us
Roles and Responsibilities:

- Facilitating a warm and welcoming check-in as well as a smooth check-out experience
- Assisting Coveys with any general issues they might have to make their stay more comfortable
- To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
- Handling and resolving flatmate conflicts and related issues
- Redress any grievances a Covey might have using means available
- Assist in planning and executing exciting community events
- Liaising with the property owner or representative when necessary
- Keep constant communications with all stakeholders and regularly check in on the Covey's wellbeing
- Any other duties that contribute to a better experience for our Coveys as necessary
- Any other administrative duties that the manager might assign to you

Deliverables:

- Provide a concierge like service to our Coveys
- To provide a high level of customer service to our Coveys and other stakeholders
- To ensure that the Covey's stay is pleasant and memorable
- To complete all administrative duties in a timely manner

Experience and Qualifications:
Essential
- A diploma in any field (service related is a bonus)
- Minimum of 1 year experience in a customer-facing role
- Excellent interpersonal and problem solving skills
- A good command of spoken and written English

Preferred
- Experience working in an early-stage start-up
- Experience in the hospitality industry
- Experience in people management

Core Skills/Competencies
- Ability to remain composed when dealing with difficult customers
- Customer oriented
- Self-motivated
- Responsible
- Ability to deal with ambiguity
- Attention to detail

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