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Executive (Home Personal Care Supervisor)

2 weeks ago

Bukit Merah, Singapore Touch Community Services Full time

**Full-time**

**Business Development**

**Principal Responsibilities and Duties**:
**Staff Management**:

- Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them.
- Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises.
- Mediate conflicts between clients & staff, and between team members.
- Coach staff on how to resolve potential problems and build rapport with clients.
- Manage staffs’ schedule and proper task delegation. Ensure sufficient coverage during absenteeism or leave.
- Provide emotional support to staff to improve staff morale and well-being.
- Prepare and submit reports in a timely manner.

**Client Care**:

- Assess clients, diagnose needs and recommend appropriate HPC+ modules, resources/solutions and/or refer to external providers when necessary.
- Document client assessments, critical information and interventions provided
- Work closely with interdisciplinary team to monitor and improve clients’ well-being.
- Collaborate with external parties to improve clients’ well-being, and advocate for their needs, where necessary.
- Source and collaborate with external donors and volunteers to support clients’ home maintenance/improvement needs.
- Co-organize and support funded activities.
- Prepare and submit reports in a timely manner.

**Core Competencies and Attributes**:

- Patient and sensitive to the needs of the elderly.
- Assertive skill.
- Good interpersonal, communication and conflict resolution skills.
- Good planning and coordination skill.
- Supervision and coaching skill.
- Good team-player.
- Resourceful and problem-solver.

**Join us today**: