Technical Support Engineer

6 days ago

Singapore ENGINEERING EDGE (SINGAPORE) PTE. LTD. Full time

**Scope**

**Responsibilities (including, but not restricted to)**
- Comply, execute, maintain & update QA/QC processes.
- Ensure that QA/QC Department meets external and internal audit requirements.
- Support in the development, implementation, organization, and update of technical-related materials.
- Identify, analyze, investigate, propose, and resolve technical and quality issues.
- Conduct root cause analysis, control, and review measures.
- Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence, and ownership for resolving customer issues.
- Develop technical training content for internal & external customers.
- Ensure high-quality, up-to-date documentation process
- Conduct scheduled audits on existing suppliers.
- Conduct new audits to approve and qualify new suppliers.
- Quality assurance on supplier compliance to internal QA/QC standards.
- Communicate and coordinate with all testing parties.
- Continuously learn about market and competitor product development and performance requirements providing input and tactical direction to the business on technical support and services.
- Ability to translate technical information into marketing lingo, challenging the norm.

**Requirements**:

- Minimum 2 years experience in engineering
- Diploma in relevant engineering faculty
- Strong market research skills, highly analytical, highly detailed, and an academic
- Committed, hardworking, and able to rough it out
- Self-motivated, proactive, and highly independent
- Strong written and oral communication skills
- Excellent collaboration and interpersonal skills to work with stakeholders at the global level

**Salary Range: 2,800 to 4,800**

**Location: Woodlands Close (Singapore)**

**5 days of Work (Monday - Friday 9 am to 6 pm)

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