Ai Chatbot for Self-service Assistance Intern

18 hours ago

Singapore Government of Singapore Full time

Department of Statistics
- Internship

Closing on 29 Sep 2025

**What the role is**
- This project focuses on the design and development of a chatbot that helps answer queries which aims to enhance user support and self-service capabilities. The project will involve building and refining the chatbot’s knowledge base which includes analysing and categorising past queries, documentations and frequently asked questions, ing automation techniques, and evaluate the chatbot's effectiveness.

**What you will be working on**
- Intern will gain hands-on experience in ing automation and natural language processing techniques in a practical setting. Project Deliverables: - Categorisation and analyses of past queries to validate chatbot performance - Development of a prototype chatbot trained on existing user guides and FAQs - Formulate an effective methodology to evaluate the chatbot's effectiveness Project Duration: 5 months (Jan - May 2026) Preferred Discipline: Computer Science, Data Science Opened to Pre-University / Polytechnic students as well

**What we are looking for**
- Experience in Python programming is required Experience with web development (e.g. Node.js, Typescript) is preferred

**About**Department of Statistics**
- The Singapore Department of Statistics is the National Statistical Authority responsible for statistics on the Singapore economy and population. We collect, compile, analyse and disseminate a wide range of economic, business, household and population data, as well as analyse and monitor trends in the economy and population. With these vital inputs, policymakers, business decision makers and our data users gain valuable insights into current and emerging economic and social trends, enabling them to make calculated and informed decisions in the formulation of policies and strategies for the future. Apart from public agencies and businesses, our users also include researchers, analysts, educators, students, the media and the general public. Join our team and make a difference by contributing important statistical input to facilitate policy planning and decision-making and support Singapore's present and future economic and social development.

This job is closing on 29 Sep 2025.

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