Officer, Account Maintenance Specialist

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Working with our internal business partners across the regions to provide operational support in (a) account opening and (b) review / maintain all updates to clients’ authorized signers received post the account opening. You will help to ensure new accounts are opened timely and signature maintenance are reviewed / implemented timely as per clients’ written instructions. You are expected to build solid relationships and establish yourself as a trusted maintenance specialist. This role offers a high level of visibility as you will work in conjunction with several other internal teams to provide seamless delivery with a variety of client stakeholders.

**Responsibilities**:

- Ensure the account on-boarding and signature maintenance requests are delivered in accordance with the operating procedures, CDD requirements for the branches supported by Hub in Singapore.
- Ensure all internal reporting and matrixes aligned to the agreed SLA, on-boarding and signature maintenance governance and QA metrics.
- Verify clients’ on-boarding documents to ensure they are duly signed as per account opening board resolution, the supporting KYC documents are received in good order per respective branch’s CDD requirements.
- Prepare and send the required KYC Notification Letter to the clients.
- Track and circulate the Monthly Doc Exception Report, Mandate Outstanding Case Log to the relevant key stakeholders.
- Support the Team Lead in coordinating with branches for the doc retrieval requests from internal, external, business partners.
- Perform detailed review of signature maintenance requests to ensure they are duly signed; the supporting KYC documents are received in good order per respective branch’s CDD requirements.
- Coordinate with GBS India Team for the backend system operational tasks (to include upload signers in CVAT, GDS, SVS).
- Custodian of the original on-boarding & signature maintenance documents for Singapore Branch. This includes record retention management, the monthly onsite records attestation).

**Required Skills**:

- At least 2-5 years’ hands on working experience in account services for corporate clients in bank.
- A good understanding on account opening process and client documentation requirements, including KYC documents.
- Detail orientation and high sense of responsibility.
- A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
- Willingness and ability to play an active role in identifying and implementing process improvements.
- Good communication skills.
- Well written and oral English.
- Self-motivated with ambition to take more responsibilities.
- Flexibility of working hours

**Desired Skills**:

- Understanding of Client Due Diligence measures as part of the account opening onboarding requirements.
- Deep understanding on the local regulation and legal practical documentation behaviors of the jurisdiction.