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E-commerce Assistant

2 weeks ago

Singapore TOP CASH PTE. LTD. Full time

**Key Responsibilities:
**Order Management**:

- Process online orders, ensuring quality control, packing, and completion.
- Manage returns across e-commerce platforms.
- Arrange deliveries and pick-ups with third-party vendors.
- Monitor inventory levels to align with sales forecasts.
- Communicate with customers regarding returns and exchanges.

**Customer Service**:

- Address customer issues professionally and efficiently.

**Administrative Support**:

- Enter data accurately across various software platforms.
- Generate reports and analyze e-commerce performance metrics.
- Maintain thorough records of transactions and customer interactions.

**Requirements**:

- Diploma in Business Administration or related field.
- Proficiency in Microsoft Office Suite and experience with e-commerce platforms.
- Strong skills in communication, organization, and multitasking.
- Customer-oriented with a proactive, positive attitude.