
Technical Support Officer
1 week ago
**Your new company**
Your new company is a leading FinTech company providing state-of-the-art digital solutions. This is a newly created position for growth and they are looking for a Technical Support Officer to join their team as part of their expansion plans.
**Your new role**
- Provide troubleshooting support to external clients for cloud-based digital solutions products
- Diagnose and identify technical issues and provide solutions to customers within agreed SLA
- Serve as the Subject Matter Expert to resolve any issues relation to the product and escalate to necessary teams
- Liaise with cross-functional business units and teams to suggest areas for technical enhancement and develop solutions to meet customer requirements
- Provide excellent implementation and resolution to external customers and clients
**What you'll need to succeed**
- Hands-on experience providing technical support to external end users for cloud-based products or software
- Sound technical mind to diagnose, troubleshoot and problem-solve
- Strong communication skills to provide a pleasant experience to customers
- Technical knowledge on Active Directory, IT helpdesk troubleshooting with some SQL is a strong advantage
- Keen interest in the digital solutions or FinTech industry is a plus
**What you'll get in return**
You will get the chance to work in a close-knit team with established engineers. You will get the opportunity to take ownership of your projects and make a difference in your work. You will get good exposure to the FinTech industry with multiple opportunities for technical development and career progression.
**What you need to do now**
+65 63030158 for a confidential discussion. Hays Registration Number: 200609504D, EA License: 07C3924 #1222613
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