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2 weeks ago
**Position Summary**: The Contractual Compliance Analyst’s primary role is processing complaints related to the Registrar Accrediation Agreement, Registry Agreements and Consensus Policies.
**Key Responsibilities**:
- Review and validate complaints, and engage with registrars/registries to ensure compliance with ICANN’s policies and agreements
- Conduct and support monitoring, outreach and enforcement activities
- Track and document compliance trending
- Recommend tools, documentation and process improvements
- Other duties as assigned or requested
**Essential Job Functions**:
- Understand the ICANN model and ICANN’s overall missions and goals
- Understand ICANN’s contractual scope and follow established processes and procedures in providing support for different compliance areas
- Work cooperatively within the Contractual Compliance team and across ICANN Org.
**Qualifications/Experience**:
- Bachelor's Degree required
- Minimum 2-3 years data analysis, complaint handling, contracts management or compliance related experience
- Experience in an international organization preferred
**Skills**:
- Strong analytical and problem-solving skills
- Strong verbal and written communication and time management skills
- Ability to work independently and within a team environment
- Stakeholder focused
- Detail oriented
- Willingness to learn
- Flexible and able to thrive in a fast-paced, evolving environment
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