Host
2 weeks ago
**About Us**
The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors - employees, partners and customers alike.
Claudine is a neighbourhood French restaurant, presenting an intimate side of French cuisine, inspired by honest home-cooking and convivial meals. A concept by Julien Royer and The Lo & Behold Group.
We are looking for a service oriented individual to fill the role of a Host/Hostess for our establishments. Being efficient on reservations, the role requires the individual to maintain the highest customer service standards during service, while building a strong repertoire of guests for the Company.
**Scope**
- Ensuring there are no overlapped reservations, and that all tables are confirmed with credit card details
- Assisting the management with the arrangement of seating plans on every service
- Researching on all guests’ profiles before dining
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests’ experience
- Assigning guests to designated seats as per seating plan
- Thanking every guest for dining at the restaurant before they leave
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager
**Requirements**:
- Someone skillful at communicating with guests and providing excellent customer service
- The ability to engage in conversations in a professional and friendly manner
- A well-groomed and professional appearance
- Someone who is able to work under pressure with a smile and passion for the restaurant business
**About The Lo & Behold Group**:
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.
Job types: Full-time, Part-time
Education: No education required
Work location: On-site
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