
Player Support Executive
2 days ago
**RESPONSIBILITIES**
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Korean to English and vice versa
- Report and minutes writing in Korean and/or English
**REQUIREMENTS**
- English (fluent), Korean (fluent, native)
- Requires to work on weekends and public holidays with a fixed schedule.
- Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give n-depth gaming and PC/console troubleshooting support
- Ability to solve and analyse information accurately with appropriate speed and guidelines
- Team player
- Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
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