Player Support Executive

1 week ago


Singapore Pole To Win International Full time

- Identify, correct, and advise technical issues in the customer’s computer, mobile app and/or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalate real-time issues to client/supervisor.
- Translate Thai language to English and vice versa when needed.
- Report and minutes writing in Thai and/or English languages.
**Requirements**:

- Effective in both verbal and written communication skill in English language.
- Proficiency in Thai language at the native level (needed to liaise with the native Thai-speaking associates).
- Able to work on weekends and public holidays based on shift roster.
Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console) troubleshooting and support.
- Able to solve and analyse information accurately with appropriate speed and within guidelines.
- Team player.
**Benefits**

AWS, VB, medical expenses


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