Technical Support Specialist Apac

**Who we are is what we do.**

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

**Why should you be part of our success story?**

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list - all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

**What you’ll do**:

- Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed
- Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
- Provide clear, concise, and actionable updates to internal teams about technical problems.
- Work closely with product, engineering and other global teams to resolve escalations.
- Help refine processes to enhance operational efficiency and reduce repetitive escalations.
- Create and maintain knowledge base articles to empower frontline teams.
- Continually learn the Deel platform, keeping up to date with product features and changes.
- Achieve and exceed multiple performance-related targets.
- Participate in ongoing product training and process improvement initiatives.

**Who you are**:

- 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
- 1+ year of experience in Customer Support roles.
- Fluent in both written and verbal English.
- Based in APAC to align with team needs.
- Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
- Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
- Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
- Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
- Ability to explain technical concepts in simple terms to non-technical stakeholders.
- Use initiative in identifying trends and/or process improvements.
- Have previously embraced remote work, capable of working independently and self-motivated.
- At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
- ** Must be based within APAC region.**

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

**Some things you’ll enjoy**
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
- Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives._

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