Trip Support Specialist Ii

2 weeks ago

Singapore World Fuel Services Full time

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Key responsibilities:

- Responsible for Quality assurance of all aspects of their managed trips
- Responsible for assisting in establishing and providing an unmatched quality of service and communication to all WFS Customers
- Primary point of contact and an Account Executive for designated WFS Accounts
- Responsible for improving and enhancing the customer relationship for these designated WFS Accounts
- Responsible for assuring that all trips are current and updated in a timely manner based on the most recent customer communications
- Responsible for loading new trips
- Responsible for day-to-day operations requirements such as but not limited to the following:

- Arranging ground handling, permits, customs services, hotels, and transportation Loading Trip Cost Estimates into operational system Assisting with fuel quotes and/or arrangements after normal business hours
- Responsible for monitoring communications after normal business hours and on weekends
- Must have a firm knowledge of WFS products and services and be able to effectively market them to customers
- Will maintain a professional demeanor in stressful situations and negotiations
- Will market, communicate, and sell all WFS products and services to existing and prospective customers
- Able to provide expert level of support and consultation to WFS customers
- Perform other duties as directed that are directly related to general business operations

Background & Skills:

- Minimum Diploma in any field, with 3 years of work experience, preferably in the aviation industry
- Knowledge of ATC regulations, understanding of flight planning systems, customs controls, and permit acquisition procedures
- Fluent in languages in addition to English
- Strong team player with excellent interpersonal skills, strong customer service skills, and the ability to build relationships
- Great attitude, work ethics and willingness to learn
- Effective and professional telephone manner, commercial awareness and sound business judgment
- Able to anticipate issues, work well under pressure and to prioritize effectively
- Able to deal with the unexpected situations and show initiative
- Able to work in rotating shifts, including some weekend work

LI-YY1

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