Field Engineer, Agv

2 weeks ago

Singapore PERSOLKELLY Singapore Full time

Commission AGVs at customer sites, conducting on-site user acceptance tests.
- Ensure the performance and reliability of AGV fleet, network, and customer site infrastructure.
- Provide high-level troubleshooting to resolve complex issues beyond first-level support services.
- Proactively monitor and maintain the health and operations of the AGV fleet, addressing faults before they impact customer operations.
- Offer technical guidance to customers on operational issues, software updates, and general maintenance.
- Maintain up-to-date records of AGV and site configurations, including software and hardware details.
- Collaborate with global engineering teams and contribute to instrumentation and automation for monitoring and self-healing.
- Contribute to the creation of user manuals, customer guides, FAQs, and best practices.
- Assist in the design and creation of AGV missions using proprietary mission description language.
- Conduct pre-sales technical assessments.
- Participate in Proof of Concept demonstrations with demo AGVs.
- Cultivate strong relationships with customer representatives.

**Job Requirements**
- Bachelor’s degree or Diploma in a technical field (e.g., EE, ME, CS, Robotics).
- 3 years of relevant customer-facing work experience.
- Ability to effectively drive issues to closure in a fast-paced, agile environment.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Proficiency in Linux (preferably Ubuntu) administration, tools, and Bash/Python scripting.
- Experience troubleshooting and resolving device and system-level problems in Linux environments.
- Familiarity with firewalls, VPN, and network security
- technologies.Working knowledge of SSH, DNS, and other network protocols.
- Willingness to troubleshoot electro-mechanical components.
- Ability to work within established systems and product results to prevent recurring problems.
- Strong team player with the capacity to collaborate effectively.
- Experience with ROS command line and graphical tools is advantageous

EA Licence No: 01C4394
Job Code: WEIT

601564

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