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IT Technical Support Manager
2 weeks ago
**Job Overview**
Aboitiz Data Innovation (ADI) is one of the leading up and coming start-ups in the field of Data Science and Artificial Intelligence. We believe data can drive change for a better world by advancing businesses across industries and communities. We are hiring a talented IT Technical Support Manager to join our team to support our expansion in the region. You will be our key IT support stakeholder, ensuring all ADI employees are always up and running, and supported on the technology front. If you are excited to be part of a fast-paced start-up environment, this role will provide a great opportunity to grow your career with us.
**Responsibilities**
- Set-up and take ownership of end-to-end IT support functionality within the company
- Provide user/employee IT support both face-to-face and remotely for regional employees
- Managing / Tracking IT assets for onboarding of new employees and scrubbing for reusability
- Vendor management on new/replacement equipment
- Rolling-out IT infrastructure updates and improvements
- Assist in creation of training materials pertaining to computer troubleshooting and usage
- Any other ad-hoc duties that may be assigned from time to time
**Qualifications**
- Bachelor's degree in Information Technology, Computer Science, or related disciplines
- At least 3 - 5 years of experience in IT Technical Support
- Experience in providing technical support remotely
- Good time management skills / ability to prioritize multiple requests at the same time
- Strong problem-solving skills
- Excellent written and verbal communication
