Team Manager

2 weeks ago

Singapore CHRISTIAN BASSETT (SINGAPORE) PTE. LTD. Full time

Team management

and development
- Promote a positive and professional team environment that

fosters trust, integrity and superior performance standards,

leading by example.
- Working on the shop floor, you will be in constant contact

with your team, supporting and coaching where needed,

ensuring a consistent client experience.
- Provide support and regular feedback to Client Advisors to

ensuring their development is ongoing and their motivation

and sense of belonging is high.
- Conduct regular and monthly performance conversations,

discussing results and developing action plans.
- Participate in attracting, recruiting, and onboarding a high-performing team.
- Manage the employee lifecycle of the client-advisor both

online through App and local platforms and offline

through paper forms and documents.
- Partner with the Store Manager and Human Resources on

employee relations issues to ensure effective resolution.
- Monitor your team’s adherence to company policies and

procedures; follow up when needed.
- Support opening and closing of the store as Manager on duty.
- Lead Store Morning Briefings as and when required, delivering

key business communication and daily objectives.
- Develop and lead cross category and floor working, ensuring

your team can and do sell all categories across all floors.

Client service and

development
- Lead and inspire your team on executing a superior client

experience, ensuring the hospitality mindset is in each Client

Advisor.
- Develop a client engagement mindset, with the purpose of

building long lasting relationships with clientele.
- Full utilization of the various clienteling tools to activate, retain

and grow team and personal client base.
- Lead the execution of clienteling activities with your team,

developing actions to reach clear goals and KPIs.
- Lead from the shop floor, actively selling and role modelling

the selling ceremony.
- Manage the customer flow on the shop floor ensuring no

client is left unattended and exceptional service is delivered.
- Manage and resolve customer issues, delighting and

retaining the client relationship.

Product and business development
- Monitor the performance of the assigned categories and

proactively propose action plans to reach the targets.
- Partner with the Store Manager and the Merchandising team,

by providing effective feedback on products, stock situation

and specific category requests in order to grow the business.
- Partner with the Store Manager and VM team to provide

insights to maximize the category potential while ensuring the

image and merchandising guidelines of the store are

maintained.
- Partner with the Store Manager and the Training team to

Ensure client Advisors develop full product knowledge

through specific training, while ensuring they are aware of

market trends and competitors.
- Utilise digital platforms to support store and online product

sales.

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