Team Manager

6 days ago

Singapore VALENTINO SINGAPORE PTE. LTD. Full time

Reporting to the Store Manager, the Team Manager execute the business strategy by leading the team to the continuous development of client engagement and connection.

Ensuring budgets and targets achievement through the team. Drive strategic performance KPIs.

Client Centric Activities
- Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
- Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
- Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.

Team coaching
- Build the best team through talents recruitment and retention, ensuring career development and succession plans
- Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.

Product Handling:

- Perform the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.

Store Image:

- Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display.

**Key competencies**:

- Capable of being an agent of change with and impeccable colleague team player approach.
- Has effective management and coaching skills, is able to follow up on results, identify opportunities, motivate people to go beyond their comfort zone and go the extra-mile.
- Communicate transparently and effectively.
- Very good understanding of performance KPIs and ability to implement action plan to improve them.
- Has excellent product and story telling knowledge.

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