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Field Service Engineer

2 weeks ago

Singapore GETECH AUTOMATION PTE LTD Full time

**Responsibilities**:

- Conduct on-site installation, commissioning, service, training, and maintenance.
- The FSE able to Identifies, analyzes, and repairs product failure, install new components and parts.
- Provides service and technical interface between customer and GA.
- Assists engineering with FAT, and installation prep work.
- Advise customer on operation, maintenance, and modifications.
- Answer technical questions on equipment, and work with customer to troubleshoot problems.
- Display a high level of integrity, and work with little supervision.
- The FSE communicates with management, and the end user to help determine the appropriate action plan to resolve issues promptly.
- The FSE communicates daily with the Service Manager to ensure all open jobs are being handled promptly.
- The FSE works collaboratively with the Customer Service Team to guarantee customer satisfaction.
- Respond to phone support request as assigned.
- Be able to evaluate and determine solutions working as a team or individual.
- Sell additional value-added services, spare parts, upgrades etc. when visiting customer sites or as the opportunities arise.
- Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
- Assist engineering with any ongoing projects.
- Take the necessary steps to stay current with ongoing technology.
- Other duties as assigned.

**Job Requirement**:

- Diploma in Electronics or Mechanical preferred.
- Proven min 3 - 5 years’ experience as a Field Service Engineer or similar role
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong technical skills in troubleshooting and repairing mechanical, electrical, and/or electronic systems.
- Willingness to travel extensively to customer sites as required.
- Strong problem-solving abilities and attention to detail.