Technical Support Engineer

**Company Overview**

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

**Group/Division**

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
- Responsible for providing technical support to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex electro/mechanical/optical equipment, computer systems and/or complex software
- Phone support via escalation base, fly and fix support and customer meetings
- Analyze data and make improvement plans and standardization such as requesting CIP
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Report design, reliability and maintenance problems or bugs to design engineering/software engineering
- Involved in product installation and training
- In addition to travelling to different customer sites to provide support on-site within your own region, the incumbent will also travel overseas to support customers worldwide per business needs.

**Minimum Qualifications**
- Masters/Bachelor's degree in mechanical/mechatronics/electrical or related engineering areas
- Experience troubleshooting, servicing, maintaining or designing vacuum, e-beam and process control equipment utilizing spectroscopic ellipsometry and other reflectometry measurement techniques
- Expertise in testing techniques and design of experiments
- Demonstrated ability or capability to influence engineering and drive continuous improvement
- Demonstrated skills in conceptualizing creative technical solutions and documenting them
- Self-driven with strong analytical and presentation skills
- A multi-tasker with the ability to set priorities and delegate tasks during critical situations where multiple issues must be handled simultaneously
- Ability to travel around 35% of the time
- We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. _
- KLA is proud to be an equal opportunity employer_