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IT Helpdesk

3 weeks ago

Singapore THE FARRER PARK COMPANY PTE. LTD. Full time

**Summary of Job Role**

To provide IT Helpdesk and end-user computing (EUC) services in The Farrer Park Company and its subsidiaries.

**Key Responsibilities**
- Creation of technical support ticket, taking ownership of incidents and service requests from end user, ensure follow up and resolving the tickets within agreed SLA timeline.
- Setup of new desktops and laptops in accordance to organisation policy.
- Primary support for data center facility management.
- Perform administrative and other tasks as deemed necessary by the Helpdesk Team Lead.
- Work closely and provide technical support to other IT teams as required.
- Required to be on a rotating shift.

**Job Requirements**
- Minimum Diploma in the field of Computer Science, Information or equivalent and/or 2 years or more of equivalent work experience
- Minimum 2 years extensive hands-on experience in managing and troubleshooting Microsoft Windows desktop Operating System and Office 365, Active Directory, File & Print Services.
- Experience and/or knowledge in support basic network and server issues.
- Experience in life-cycle of end-user devices from setup, on-going support and decommissioning.
- 1 year experience and/or knowledge in incidents and service request management within ITIL framework.
- Experience in monitoring and managing support issues at site to identify patterns and common issues thus to improve overall reliability and quality of services.
- Understand IT technical concepts and able to communicate to technical and non-technical audiences.
- Excellent analytical and problem solving skills.
- Excellent customer facing qualities with flexible, can-do attitude
- Strong people and vendor management and task oriented