Sr Operation Mgmt Specialist

**General Information**:

- Req #
- WD00084908
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Thursday, July 3, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Application Performance Monitoring & Observability**:

- Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps.
- Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements.
- Utilize session-replay tools to diagnose user behavior and performance issues.
- Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
- Build and maintain dashboards, alerts, KPIs, and performance trend reports.
- Support and maintain health of monitoring platforms, including regular patching and upgrades.
- Create knowledge base articles, training materials for clients and internal teams.
- Provide technical training to clients and mentoring to team members on performance monitoring best practices.
- Engage in incident response and troubleshooting for clients.
- Participate in on-call rotations and flexible maintenance windows.

**Required Skills & Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.
- Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD tools.
- Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.
- At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments.
- Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go,.NET, PHP, Angular, React, HTML, CSS).
- Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin,.NET MAUI) development.
- Maintain accurate documentation of configurations, processes, and troubleshooting steps.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Ability to document processes and technical solutions clearly and accurately.
- Strong interpersonal and communication skills in cross-functional, fast-paced environments.
- Experience in WOG environments.
- At least 5 years of hands-on experience with Cisco APM, Dynatrace, Datadog or equivalent (AppDynamics Certification preferred).
- Certifications for the above will be highly advantageous.

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE