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Servicenow Application Consultant
2 weeks ago
We are currently working with a home
- grown Singapore-headquartered, and award-winning system integrator with a strong presence in Singapore to help bring in an Application Consultant (ServiceNow).
**Responsibilities**:
- Work closely with clients to gather/refine functional, integration, and user interface requirements
- Write and/or analyze user stories and assist developers with determining optimal system solution
- Engage cross-functional clients in workshops and interviews to analyze business process to align functional requirements
- Influence clients’ thinking in adopting leading/standard practices, approaches, and processes
- Lead clients through system implementation cycle including planning and execution of testing, migration, and cutover
- Support change management by developing training material, delivering training, and supporting users post cutover
- Work with Project Manager to provide timely and accurate project status information and escalate project issues proactively.
**Requirements**:
- Bachelor's degree in Computer Science or a related field with 3+ yrs experience in client facing role
- **Experience with Servicenow is a must. Bonus for specific experience with Customer Service Management (CSM) experience or Field Service Management (FSM) modules**
- Experience operating in Agile/Scrum setting for technology development and implementation projects
- Team player with effective interpersonal and communication skills
- Excellent analytical and problem-solving skills with the ability to think out-of-the-box
- Self-motivated and able to work in demanding situations with changing priorities.
**Triton AI Pte Ltd**
**Registration Number: R1440473**
**EA: 21C0661700
