Customer Experience Center Executive

2 weeks ago

Pasir Ris, Singapore SITA Switzerland Sarl Full time

Overview:
**WELCOME TO SITA**

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**PURPOSE**

Assists with the technology planning and design choices within solutions used to meet the business requirements of SITA customers.

**What will you do**
- Manage the entire estate of **_CEC(Customer Experience Center)_** as the place for innovation and showcase of SITA’s products and services
- Ensure that solutions in CEC is always up-to-date, perform system installation/maintenance and do small scale project as and when we need deploy new solution
- Participate in key industry events, conferences, and forums to represent SITA by setting-up booth or system demo corner and presenting SITA’s solution to visitors
- Collaborate with internal stakeholders to plan for product workshop, user forum, customer visit or any other matters related to CEC

Qualifications:
**EXPERIENCE**
- 3-5 years of experience in Information Technology or Telecom Industry
- Degree or equivalent experience in Engineering or Computer Technologies
- Excellent communication, presentation, and negotiation skills, with the ability to convey technical solutions to non-technical stakeholders

**PROFESSION COMPETENCIES**
- Addressing Customer Needs
- Business Case Justification
- Commercial Acumen
- Networking
- Partnering for Clients' Success
- Problem Solving
- Products and Services
- Quality in Design
- Requirements Analysis
- Solutions Development
- Strategic Thinking
- System and Technology Integration
- Technical Writing/Documentation
- Technology/IT Consulting

**CORE COMPETENCIES**
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork

**WHAT WE OFFER**

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**: Work from home up to 2 days/week (depending on your team's needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.

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