Director, Digital Health

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions

**The opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.

As the Director of Digital Health within the Global Innovation team under Global Marketing, you will report to Assistant Vice President, Health and Protection Transformation. You will play a pivotal role in transforming our health and protection business by strategically integrating digital health solutions. Your team will include a Senior Manager of Digital Health Execution, emphasizing collaboration and alignment in driving transformative initiatives. This rare opportunity allows you to execute digital health propositions aimed at enhancing Manulife's competitiveness in the swiftly evolving digital health landscape, while also working on pioneering initiatives directly impacting the company's growth and success across 2 to 3 key markets. If you are passionate about driving change and shaping the future of healthcare and insurance offering, this is a perfect role for you.

This position can be based either in Singapore or Hong Kong.

**Responsibilities**:

- Digital Health Strategic Planning and Execution: Understand the business landscape and develop digital health strategies to enhance local markets’ agendas such as uplift in Net Promoter Score (NPS) and product mix shift. Execute strategic plans for the integration of digital health solutions into health and protection business, defining quantifiable metrics and go-to-market plans. Implement proof of concepts (POCs) and agile sprints to ensure rapid deployment and iteration of solutions.
- Health & Protection Proposition Enhancement: Collaborate closely with the distribution and product teams to craft marketing enablers via focus groups conducted with insurance advisors. Ensure that health propositions are meticulously aligned with strategic objectives.
- Research and Analysis: Conduct thorough research on the latest digital health technologies and solutions available in the market, with a particular emphasis on clinically validated products and services. Analyze the potential impact of these technologies on preventive healthcare/self-awareness, diagnosis, treatment, and recovery cycles.
- Technology Evaluation: Help to evaluate the suitability of digital health technologies for integration into Manulife's product offerings and customer experiences. Assess the effectiveness, reliability, and scalability of these technologies in meeting the needs of our diverse customer base.
- External Partnership: Identify potential digital health technology providers and initiate discussions for partnerships or collaborations with Manulife. Lead initial due diligence efforts to assess the compatibility of partner offerings with Manulife's business objectives.
- Thought Leadership: Stay abreast of industry trends and best practices in innovation and transformation in digital health space, sharing insights and thought leadership within the organization to inspire and drive continuous improvement.
- Collaboration with World Economic Forum's UpLink for Asia Segment: Leverage the partnership with the World Economic Forum's UpLink to identify and support entrepreneurs dedicated to accelerating solutions in longevity

**How will you create impact**

This role directly impacting the organization especially for Asian markets by driving the strategic integration of digital health solutions, enhancing customer experiences, and contributing to business growth.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work