Operations Manager

4 days ago

Singapore LOTTE Travel Retail Singapore Full time

**Key Responsibilities**
- Reporting directly to COO and dotted line to CEO - Manage team of 4 Retail Managers, 400 front liners for 19 duty free stores across 4 terminals in Changi Airport to achieve business goals and objectives.
- Long-term planning to create initiatives that further the company’s overall goals
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
- Communicating with the board or other senior officials about shifting company priorities and projects
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market
- Manage and accountable for the bottom lines, inventory management, sales, retail operations and service excellence KPIs
- Demonstrates conceptual and practical expertise in retail operations and management.
- Mentoring for fellow team members with less experience
- Able to lead projects with manageable risks and resource requirements
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
- Able to influence operational, project or service activities within own team and other related teams; works within broad guidelines and policies
- Liaise with landlord closely on operations related issues and expectations.
- Work closely with HR Training and development Team to initiate, review and improve training and development content for front line operation teams
- Explains difficult or sensitive information; works to build consensus with team members.
- Any other ad-hoc duties / projects as assigned by Management

**Requirements**:

- Degree in Business Management or related discipline
- Strong management skills and initiatives at work
- Able to work shift hours and weekends if needed
- Strong time-management skills
- Strong passion for travel retail / retail

**Benefits**
- We offer attractive salary packages that commensurate with relevant work experience
- Annual Leave from 18 days to 20 days
- Medical Outpatient insurance coverage
- Group Hospitalization and Surgery insurance coverage
- Group Dental insurance coverage

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