Current jobs related to Retail Performance Manager, South Asia Pacific - Singapore - TIFFANY & CO. PTE. LTD.
-
Retail Performance Manager, South Asia Pacific
2 weeks ago
Singapore Tiffany & Co. Full timeSince 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world. - Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! - Are you passionate about Retail...
-
Ecommerce Manager, South Asia Pacific
1 day ago
Singapore Tiffany & Co. Full timeSince 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world. - Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! - Are you passionate about Omni Channel &...
-
Singapore Tiffany & Co. Full timeSince 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world. - Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! - Are you passionate about sales, delivering...
-
Singapore Tiffany & Co. Full timeThe name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. - Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!Do you have a passion for Human Resources? This...
-
Retail Development Director, South Asia
21 hours ago
Singapore GUCCI SINGAPORE PTE LTD Full time**Role Mission** Reporting directly to the President, South Asia & Pacific, the Retail Development Director plays a key role, as consultant and partner for all markets and cross functions - Making sure store organization is aligned with all standards and directions from HQ and are cascaded and implemented correctly. **Key Accountabilities** - Ensure client...
-
Watch Category Manager, South Asia Pacific
9 hours ago
Singapore Inside Lvmh Full timeWatch Development & Training Manager, South Asia Pacific The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Join Tiffany & Co. and be part of the largest luxury group in the world -...
-
Customer Engagement Associate, South Asia
1 week ago
Singapore GUCCI SINGAPORE PTE LTD Full time**Role Mission** Reporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities. **Key Accountabilities** - Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs - Main support to...
-
Valuation Actuary, South Asia
2 weeks ago
Singapore SCOR SERVICES ASIA-PACIFIC PTE. LTD. Full timeWe are looking for a Valuation Actuary to join the South Asia L&H Actuarial team. This exciting role places you in SCOR’s South Asia L&H valuation team. The team performs valuation activities for the South Asia macro-market, covering 3 offices writing business in c.20 countries. As a member of the team, you will support key valuation tasks and work...
-
Security Manager, South Asia Pacific
1 week ago
Singapore Tiffany & Co. Full timeSince 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world. - Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! - Are you passionate about Security? - Do you...
-
Strategic CRM Leader
2 days ago
Singapore beBeecrm Full time $150,000 - $170,000Strategic CRM Leadership OpportunityWe are seeking an exceptional leader to drive our Customer Relationship Management (CRM) strategy across South Asia Pacific. As a seasoned professional, you will develop and execute end-to-end CRM initiatives aligned with business priorities and brand objectives.Develop a comprehensive CRM roadmap, encompassing audience...

Retail Performance Manager, South Asia Pacific
2 weeks ago
Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world.
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
- Are you passionate about Retail Performance?
- Do you love making a difference
The Manager, Retail Performance reports to Director, Retail Excellence South Asia Pacific and functionally to Global Retail Performance. In strong collaboration with regional teams, in particular Retail Learning, Retail Operation and Client Development teams, you will drive across the markets an impeccable execution of the unique Tiffany Client experience via a 360 approach.
You will be responsible of 3 main pillars: Business intelligence, Drive Performance and Project management. He/she will drive the culture of continuous improvement via measurement, action planning and follow up. As the “go-to” person for all front-of-house store standards and procedures this position has a vital role in ensuring retail excellence across the store network. You are a strong, decisive, and collaborative leader; an energetic retail animator, well organized able to influence and drive action plan across the markets.
South Asia Pacific Zone covers: Australia, New Zealand, Singapore, Malaysia, Thailand, Philippines, Vietnam, Indonesia and India.
**Responsibilities
**Retail Performance**
- Drive day to day business culture in the markets by leveraging retail performance tools; Mystery Shopping (MS), Voice of Client (VOC), Morning Huddles, KPI board, 1 to 1 touch base
- Leverage VOC and MS results to drive focused action plan by market
- Work in partnership with Finance and HR on FTE planning, productivity optimization with the ultimate goal of delivering service excellence through an elevated Client experience
- Promote the culture of business acumen via monthly reporting of both quantitative (sales-related) and qualitative (client experience-related) performance
- Partner with regional teams, in particular learning and client development teams, in order to improve strategic KPI: Conversion Rate, AUR, MS, NPS, 10 k clients, and appointments
- Coordinate communication to/from stores, foster retail culture at the zone level
- Promote digital culture and omnichannel mindset within the sales teams
**Business Intelligence**
- Promote the culture of business acumen via monthly reporting of both quantitative (sales-related) and qualitative (client experience-related) performance
- Provide business intelligence to Market Leaders and President South Asia Pacific via trend analysis and competition benchmark
- Leverage Data analysis (Product trends/ Productivity/strategic KPI) to promote 360 action plans
- Assist in developing and managing incentive programs above and beyond regular commission scheme to reinforce areas of the business
**Project Management**
- Roll out in the region Global Retail/Omni initiatives ( Brilliance App, new POS system) with a transversal approach
- In collaboration with Global team Pilot key initiatives within the zone with a learning
- adjust and roll out approach
- Lead local 360 initiative to support zone priorities
**Qualifications**
- 7+ years of retail and operations experience in luxury retail
- BA or BS degree or greater
- Strong verbal and written communication skills
- Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
- Agile and with an entrepreneurial spirit, finding new approaches and solutions to the challenges of this role.
- Business acumen, numerical agility and forward-thinking
- Fluent in English
- Jewelry background would be a plus