Guest Relations

**Main Duties and Key Responsibilities**: - Answering all incoming calls - Direct incoming calls to the desired extension - Provide customer service to guests who have enquiries with regards to reservations, rates, membership, etc. - Attending to Members’ enquiries, feedback and complaints - Provide information to Members and guests - Assist with room...

**Responsibilities**: - Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards. - Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints. - Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash...

**Responsibilities**: - Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards. - Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints. - Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash...

**Main Duties and Key Responsibilities**: - Prepare, with the accounts department, all financial and other relevant information for reports to the management and help the marina staff with secretarial assistance - Help with the work schedules, staff attendance and holiday records and other HR-administration related data. - Be the prime contact person for...

**Main Duties and Key Responsibilities**: - Prepare, with the accounts department, all financial and other relevant information for reports to the management and help the marina staff with secretarial assistance - Help with the work schedules, staff attendance and holiday records and other HR-administration related data. - Be the prime contact person for...

To deliver professional and expert concierge services to customers. - Interact with customers to provide information in response to inquiries and to handle and resolve complaints. - Establish relationships with customers with a positive customer experience feeling after every contact. - Communicate responses in a clear, professional, timely and concise...

**Main Duties and Key Responsibilities**: - Assist in the cleaning and checking of all guest rooms - Clean guest rooms by priority - Support the issuance of pool towels to Members and ensure towels are collected and returned - Attend guest requests based on needs to enhance their stay experience. - Assist in collection and receiving of uniforms and linens...

Responsibilities: - Assist in the cleaning and checking of all guest rooms - Clean guest rooms by priority - Support the issuance of pool towels to Members and ensure towels are collected and returned - Attend guest requests based on needs to enhance their stay experience. - Assist in collection and receiving of uniforms and linens from contracted vendor. -...

**Responsibilities**: - Responsible for day-to-day operations and management of housekeeping. - Ensure quality standards are met and that optimum service is provided to the guests according to the Club’s business objectives and values. - Oversee the training and performance review of employees. - Maintain effective cost control for linen and cleaning...

**Responsibilities**: - Responsible for day-to-day operations and management of housekeeping. - Ensure quality standards are met and that optimum service is provided to the guests according to the Club’s business objectives and values. - Oversee the training and performance review of employees. - Maintain effective cost control for linen and cleaning...