Service Delivery Manager

3 days ago


Bukit Batok, Singapore WIZ TECHNOLOGIES (S) PTE LTD Full time

A Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients. They are in charge of a variety of tasks, such as leading project teams,rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

**Role and Responsibilities**
- Monitoring and managing desktop support, IT servicesdesk, and VIP support functions to ensure optimal service
- Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projectsto gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reportsto the management on performance of the service delivery
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Collaborating with technical design teams to set standards for software, hardware, and security

**Qualification and Requirements**
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Mastery ofITIL(Information Technology Infrastructure Library) principles
- Expertise in people management and leadership
- Strong organizational skills
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solvingskills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills

**Salary**: $7,000.00 - $8,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: One location



  • Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

    **Key Responsibilities** - People Management - Manage staff assigned/stationed at the customer sites - Service Delivery Management - Implement and manage service delivery management projects and coordinate internal resources (Subject Matter Experts) and internal/external resources to support daily operation and project delivery - Act as single point of...

  • Delivery Driver

    2 weeks ago


    Bukit Batok, Singapore New Life Consultancy Pte ltd Full time

    **Company**: Chinese Restaurant Group **About Us**: Well-established restaurant group in Singapore, renowned for our wide variety of Chinese cuisines, high-quality food, exceptional service, and distinctive dining experiences. Currently looking for a responsible and efficient Delivery & Logistics Assistant to join the team. **Job Summary**: As a Delivery &...

  • Delivery Driver

    2 weeks ago


    Bukit Batok, Singapore MDE Capital Consultancy Pte Ltd Full time

    Distributing parcels promptly to customers and providing customer satisfaction. **Requirements**: - Proven working experience as a Delivery Driver - Valid driver’s license (Class 3) - Excellent organizational and time management skills - Good driving record with no traffic violations - Hardworking - Punctuality & Good attendance - Knowledge of area roads...


  • Bukit Batok, Singapore HR Focus Full time

    **No experience welcome!** Applicant with Nitec / Diploma in Logistics Service / Logistics Management and willing to learn welcome to apply! Applicant who stays near bukit batok, Jurong east, Bukit Panjang welcome to apply! **Responsibilities**: - Checking of delivery orders (DO) and daily order sheet - Assist Scheduler & Supervisor - Administrative works...


  • Bukit Batok, Singapore ALLIGATOR LOGISTICS PTE LTD Full time

    To assist logistics Manager with documentation and shipping arrangements. - Handle LCL/FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and send booking confirmations...


  • Bukit Batok, Singapore ALLIGATOR LOGISTICS PTE LTD Full time

    To assist logistics Manager with documentation and shipping arrangements. - Handle LCL/FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and send booking confirmations...


  • Bukit Batok, Singapore Private Advertiser Full time $40,000 - $60,000 per year

    About the role We are seeking a talented and driven Customer Service Executive (Indoor Sales) / Sales Executive to join our team. In this full-time position, you will be responsible for providing exceptional customer service and driving sales within our Bukit Batok office. As a key member of our sales team, you will play a vital role in achieving our...

  • Jackpot Executive

    2 weeks ago


    Bukit Batok, Singapore Civil Service Club Full time

    **Job Highlights** - COMPETITIVE SALARY PACKAGE - ATTRACTIVE BONUS SCHEME - GOOD STAFF BENEFITS **JACKPOT EXECUTIVE** As a **Jackpot Executive** in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse**.** **What you’ll be doing**: - Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room. -...


  • Bukit Batok, Singapore Civil Service Club (CSC) Full time

    As a Senior Jackpot Executive in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse.What you’ll be doing: Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room. Lead a team of Jackpot Executives to ensure they provide prompt, friendly and professional service to players. Create “Wow”...


  • Bukit Batok, Singapore Absolute Kinetics Consultancy Pte Ltd Full time

    We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the...