Network Engineer
1 week ago
**Job Information**:
- Salary
- **SGD - / Fixed Monthly Salary**- Shift
- **Normal working hours**- No. of Openings
- **3 openings**- Job Level:
- **Non-Managerial**- Job Experience:
- **2 Years or more experience**- Job Qualifications
- **Diploma**
The Network Engineer is an operational role that aims to become the customers’ trusted advisor. You will primarily focus on daily security operations and incident management adhering to the respective SLAs. This includes responding and providing initial troubleshooting of issues raised by users. You will be assigned to customer’s site to render user technical support, perform regular security reviews, and ensure timely escalations to principals to diagnose and troubleshoot fault incidents.
You will work directly with user to gather their requirement, the fault symptoms, provide and/or execute the resolution or work around based on security best practices.
**Responsibilities**:
- Daily operational health checks for the IT infrastructure and ensure the systems running up to the standard with no potential failures.
- Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
- Creation of change request plan and submit to customer operation manager or supervisor for review and approval.
- Maintain, track and update physical and logical diagram changes.
- Work and liaise with appointed partners/vendor for necessary site survey and discussions, which may include internal audit compliance.
- Preparing weekly ticket tracking list for outstanding & resolved tickets.
- Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) and ensure that all correspondence with customers is performed.
- Ownership on critical incidents for customers to deliver resolution within SLA.
- Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- Perform L3 escalation to appointed partner and/or principal vendor.
- Performing RMA for hardware failures and replacement in production environment
- Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
- Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers.
- Responsible for updating technical documentations for configuration changes.
- Responsible for opening and closing of support tickets in ServiceNow Platform providing timely updates to customer and service delivery manager for support cases that has been allocated to you.
- Raising Change Request (CR), Service Request (SR)
- Update CR to customer ITSM platform after each change, and master equipment inventory list once new equipment is deployed or RMAed.
**Qualifications**:
- Graduates in relevant fields of studies (IT, Infocomm, Com Science, Etc..) with 3 years of IT related working experience
EA Reg No: R1988435
EMBRIO CONSULTING PTE. LTD.
EA License Number 10C4154
**Job Types**: Full-time, Contract, Permanent
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