Applecare Fraud Investigations, Fraud Investigator

1 week ago

Singapore Apple Full time

**Summary**

Posted: 18 Sep 2024

Role Number**:200567823**

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. This role requires you to support and protect one of Apple’s most valued security features in addition to resolving complex requests while helping to prevent fraud.

**Description**
- Report and track system issues and trends that could affect customer satisfaction or department production. - Participate in project management and user acceptance testing (UAT) processes. - Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a seamless and top of the line support to all our business collaborators. - Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information. - Identify and communicate trends and patterns to leadership team. - Leverage internal resources and analytical research for resolutions. - Monitor trends in transaction errors and analyze reports. - Identify errors in processes and programs within business systems. - Handle enterprise level agreement enrollment and support external and internal escalations.

**Minimum Qualifications**
- Proficient in Korean and English (required to support Korean market)
- Minimum of 3 years of experience in customer service role

**Preferred Qualifications**
- Experience with working with fraud prevention roles preferred
- SAP Knowledge preferred
- Ability to collaborate with peers, managers and business partners cross-regionally
- Extraordinary attention to detail in case management, follow-up and follow-through
- Target oriented and can deliver results on time
- Strong organizational and multitasking skills
- Creative problem-solving and analytical skills
- Comfortable working in a queue-based environment
- Strong interpersonal skills with key strengths in professional collaboration
- Resourcefulness and effective research skills
- Ability to find opportunities for process improvement and develop solutions that target root causes
- Flexible and willing to take on new roles, assignments and responsibilities as needed
- Resilient and self
- motivated to work in a dynamic environment to achieve time commitments
- Motivated to develop the role and add to the success of our organization
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Ability to work between the hours of 7:00am to 7:00pm within a 7-day work week, including holidays, with additional flexibility during high volume times of the year

  • AppleCare Fraud Investigations

    20 hours ago

    Singapore Apple Inc. Full time

    AppleCare Fraud Investigations - Fraud Investigator (Thai)Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for investigating complex requests with accuracy. Investigators review...

  • AppleCare Fraud Investigations

    20 hours ago

    Singapore Apple Inc. Full time

    AppleCare Fraud Investigations - Fraud Investigator (Korean)The people here at Apple don’t just craft products, they build the kind of wonder that’s revolutionized entire industries! We believe that it’s the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to...

  • Applecare Fraud Investigations

    1 week ago

    Singapore Apple Full time

    The people here at Apple don’t just craft products, they build the kind of wonder that’s revolutionized entire industries! We believe that it’s the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading privacy and environmental efforts. Inclusion is a...

  • Care Fraud Investigations

    5 days ago

    Singapore Apple Full time $90,000 - $120,000 per year

    The people here at Apple don't just craft products, they build the kind of wonder that's revolutionized entire industries We believe that it's the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading privacy and environmental efforts. Inclusion is a shared...

  • Fraud Investigation Analyst

    1 week ago

    Singapore YOU TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD. Full time $90,000 - $120,000 per year

    We AreYouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.Our consumer and business...

  • Fraud Investigation Analyst

    1 week ago

    Singapore Youtrip Full time

    YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. Our consumer and business propositions -...

  • Fraud Investigation Analyst

    1 week ago

    Singapore Youtrip Full time $60,000 - $120,000 per year

    YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.Our consumer and business propositions –...

  • Senior Fraud Risk Investigation

    2 weeks ago

    Singapore Shopee Full time

    DepartmentRisk Management- LevelExperienced (Individual Contributor)- LocationSingaporeThe SeaMoney team enables and drives innovation by providing a range of financial products and services, including its mobile wallet, ShopeePay, to both individuals and SMEs. Its mission is to better the lives of individuals and businesses in the region with financial...

  • Fraud Investigations Intern

    1 week ago

    Singapore You Technologies Group Full time $40,000 - $60,000 per year

    YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.Our consumer and business propositions –...

  • Investigations Officer

    20 hours ago

    Singapore Trafigura Group Full time

    Main Purpose: • To provide investigations advice and support to the Compliance, HR and CHESS functions, and to take the lead on matters of significance. The creation and execution of a proactive Fraud Review Programme involving fieldwork reviews at selected higher-risk markets. The global oversight and management of substantial/reputationally significant...