AppleCare Fraud Investigations

2 days ago

Singapore Apple Inc. Full time

AppleCare Fraud Investigations - Fraud Investigator (Thai)
Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for investigating complex requests with accuracy. Investigators review suspicious transactions to detect fraud and determine next steps. Inclusion is a shared responsibility, fostering a culture where everyone feels seen, heard, and inspired to do their best work. This role supports and protects one of Apple’s most valued security features, resolving complex requests and helping prevent fraud.
Description
Report and track system issues and trends affecting customer satisfaction or department productivity.
Participate in project management and user acceptance testing (UAT).
Utilize support tools effectively while maintaining high-quality investigations, ensuring seamless support for business collaborators.
Protect customer privacy by maintaining the integrity, accuracy, and confidentiality of information.
Identify and communicate trends to leadership.
Leverage internal resources and research for resolutions.
Monitor transaction error trends and analyze reports.
Identify process errors within business systems.
Handle enterprise agreement enrollments and support escalations.
Minimum Qualifications
Proficient in Thai and English
At least 3 years of experience in a customer service role
Preferred Qualifications
Experience in fraud prevention roles
SAP knowledge
Ability to collaborate cross-regionally
Attention to detail in case management
Target-oriented with timely results
Strong organizational and multitasking skills
Creative problem-solving and analytical skills
Comfortable in a queue-based environment
Excellent interpersonal and professional collaboration skills
Resourcefulness and research skills
Ability to identify process improvements and root causes
Flexible and adaptable to new roles and responsibilities
Resilient, self-motivated, and goal-oriented
Committed to inclusion and diversity
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