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Customer Success Manager

2 weeks ago

Singapore FYYA Full time

We’re hiring a **Customer Success Manager** to nurture long-term relationships, support onboarding, and ensure that clients achieve lasting value from our solutions or services.

**Responsibilities**
- Manage a portfolio of clients, ensuring smooth onboarding and continued satisfaction
- Act as a trusted advisor throughout the customer journey
- Conduct check-ins, reviews and performance reports
- Resolve escalations and proactively identify risk areas
- Drive renewals, upsells or referrals from happy clients

**Requirements**:

- Diploma or degree in Business, Marketing or Customer Experience
- Experience in client success, account management or relationship roles is a plus
- Strong interpersonal, analytical and problem-solving skills
- Experience using CRM or client analytics tools

**Benefits**
- High-ownership role in client lifecycle management
- Commissions or bonuses for retention and expansion
- Progression into Client Success Lead or Head of CX
- Dynamic and service-driven team

**Job Types**: Full-time, Permanent

Pay: $4,500.00 - $5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Work Location: In person