Senior Director, Global Business Optimization

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

Job Description**
Job Summary**

The Global Business Optimization team has a simple mission: we turn massive amounts of data - over 3 billion cards and 100 billion transactions annually - into actionable insights that drive business value. Our analytic consultants and data analysts work with Visa’s clients and staff to improve portfolio performance, program profitability and cardholder experiences around the world. By coupling in-depth analysis of portfolio behavior with Visa’s world-class products, digital offerings and marketing capabilities, we ensure our clients’ programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world.

As part of the Client Services organization, this senior leadership role is essential to setting our regional strategy and delivering the promise of the Visa brand to our clients. You will use strong analytic and leadership skills, contextual business sense and a creative flair to solve real world business challenges for Visa issuing banks, acquirers, processors and merchants. Your expertise will influence the strategic direction on how Visa delivers value from our data assets.
**Responsibilities**

The AP Head of Global Business Optimization leads our regional strategy to measure and improve client performance, building and leading a holistic function which delivers data-driven insights to external and internal executive stakeholders. Through collaboration with our client facing teams and functional executives, you will craft and execute our data analytics and insight delivery strategy to ensure a seamless client experience that delivers mutual, tangible value to Visa and our clients. You must be exceptional in front of executives and decision makers with the ability to lead and influence strategic initiatives and planning. Leadership talent - strategic, direct, and matrixed - is essential. Specific responsibilities include:

- Lead the overall operational analytics strategy for the region, spearheading engagement models, overall client delivery experience, prioritization of initiatives and staffing models.
- Build and lead a team capable of driving tangible performance opportunities with both rigorous depth and appropriate scalability for a large set of clients (issuers, acquirers, processors and merchants).
- Foster a high performing culture within your team that becomes the benchmark for excellence at Visa; develop talent from within as well as recruit talent that can inject new perspectives, skill sets and experience.
- Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunities - not just potential, but actionable recommendations that drive tangible value for both our clients and Visa.
- Craft meaningful insights from complex data with content that clearly presents opportunities in an accurate, understandable and engaging manner; ensure data driven decision making is a priority for external Visa clients, colleagues, and other internal stakeholders.
- Identify macro business and market trends that guide areas of future analysis to the mutual benefit of Visa and our clients.
- Develop an understanding of Visa’s products and services and how they are most effectively utilized; translate that knowledge into client engagement strategies that yield financial and performance benefits.
- Serve as a strategic advisor to organizational leadership and peers - inclusive of regional Client Services SVP, regional functional VPs and the Regional President - in order to mature our analytic capabilities and delivery effectiveness.
- Cultivate deep partnerships with regional leaders in CSS and other functional disciplines building relationship capital that facilitates the advancement of strategic, cross-functional initiatives.
- Be an expert at getting to the root of a problem, defining business objectives and formalizing data requirements - especially in a fast paced, fluid environment.
- Direct strategy on combining and analyzing disparate data sources and deriving i