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Senior/applications Specialist, Bd Biosciences
3 weeks ago
**Job Description Summary**:
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible**with us
**Job Summary**
You will drive the technical education and utilization for the BD Biosciences reagent and instrument portfolio by providing a broad range of pre
- and post-sales training and support (internal and external). Instruments including hardware and software: operator training, troubleshooting, and all related after
- sales technical support.
**Key Responsibilities**
- Provide on-site troubleshooting of BD Biosciences’ instruments and assays/tests.
- Pre and Post sales training for the BD Biosciences platforms with BD staff, distributors and end users
- Provide prompt and efficient post-installation technical support to the customer.
- Team with Account Managers on sales calls and acting as a technical consultant/expert to provide prospective customers with technical information to assist with their purchasing decision
- Perform on-site demo for customers
- Develop and maintain effective training materials for product platforms. Serve as customer contact in technical related problems.
- Work flexible hours as business needs require, including emergency trouble shooting of instruments post office hours.
- Be proficient in functionality of the instruments and understand the processes required in the troubleshooting of assays/tests
- Gather customer information about technical trends/needs to support development of selling strategies and future products.
- Prepare and presents seminars to customers, distributors, potential customers and BD employees as requested
- Participate in continuous improvement efforts of the Applications/Technical department.
**Preferred Experience and Qualifications**
- Degree holder in Life Science/Hematology/Applied Biology. Specialization and/or deep interest in Immunology preferred.
- Exposure to single cell capture technologies, such as the BD Rhapsody platform, is highly sought after. (good to have)
- Experience with single cell bioinformatics analysis, R, Rstudio, is highly sought after as well. (good to have)
**Expected Skills and Behaviors**
- Past experience or currently delivering educational workshops on a regular basis
- Strong technical and significant laboratory and/or scientific background
- Strong problem solving and troubleshooting skills
- Effective communication skills to clearly articulate technical and product information to both internal and external customers
- Strong organizational skills to manage multiple priorities, make appointments, plan schedules and coordinate efforts with Account Managers as well as other Service and Support personnel
- Comfortable working in a cross functional dynamic team environment
- Start-up attitude is coveted
- May require working after office hours and on weekends, as needed by the customers to ensure continuity of service to the healthcare. Able to work flexible hours as required, including emergency troubleshooting.
- Knowledge of information systems and IT architecture and development of custom interfaces with LIS will be added advantage.
- Optional: Class 3 driving license & own a car.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**Required Skills**:
Optional Skills
**Primary Work Location**: SGP The Strategy
**Additional Locations**:
**Work Shift**:
