Applications Specialist, Life Sciences

Job Description Summary

Drive the technical education and utilization for the BD Biosciences reagent and instrument portfolio by providing a broad range of pre and post-sales training and support (internal and external).

Instruments including hardware and software: operator training, troubleshooting, and all related after
- sales technical support.

**Job Description**:
Who We Are

BD is one of the largest global medical technology companies in the world with a purpose to advance the world of health. We do this through trusted, quality products, diagnostics, and delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Key Responsibilities
- Provide on-site troubleshooting of BD Biosciences’ instruments and assays/tests.
- Pre and Post sales training for the BD Biosciences platforms with BD staff, distributors and end users
- Provide prompt and efficient post-installation technical support to the customer.
- Team with Account Managers on sales calls and acting as a technical consultant/expert to provide prospective customers with technical information to assist with their purchasing decision
- Perform on-site demo for customers
- Develop and maintain effective training materials for product platforms. Serve as customer contact in technical related problems.
- Work flexible hours as business needs require, including emergency trouble shooting of instruments post office hours.
- Be proficient in functionality of the instruments and understand the processes required in the troubleshooting of assays/tests
- Gather customer information about technical trends/needs to support development of selling strategies and future products.
- Prepare and presents seminars to customers, distributors, potential customers and BD employees as requested Participate in continuous improvement efforts of the Applications/Technical department.

Our Requirements
- Degree holder in Life Science/Hematology/ Applied Biology
- Minimum 2-3 years of Flow Cytometry experience. Cell sorting experience, especially with BD instruments, is a plus.
- Past experience or currently delivering educational workshops on a regular basis
- Strong technical and significant laboratory and/or scientific background
- Strong problem solving and troubleshooting skills
- Effective communication skills to clearly articulate technical and product information to both internal and external customers
- Strong organizational skills to manage multiple priorities, make appointments, plan schedules and coordinate efforts with Account Managers as well as other Service and Support personnel
- Comfortable working in a cross functional dynamic team environment
- Start-up attitude is coveted

Why Join Us?

A career in BD means being part of a team that values your opinions and contributions as well as empowers you to bring your authentic self to work. We embrace a growth mindset to build future-ready capabilities that will help you develop into the best version of yourself.

We offer clear pathways for your development, and pride ourselves on our rigorous talent processes that are inclusive and transparent. You will learn and work alongside inspirational servant leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centred and rewarding culture.

We are proud to offer a holistic and competitive Total Rewards package that is regularly benchmarked against other companies in our industry to ensure that it is associate-centric and flexible. You will earn rewards that can make a difference for you at work, at home and in your future, while driving BD’s overall success.

How To Apply

Primary Work Location

SGP The Strategy

Additional Locations

Work Shift