Store Operations Manager

**Position**:
As a Store Operations Manager, your mission is to put Store team members in the best conditions to perform by leading the Operations (BOH efficiency, WW Care services ), the Image (Maintenance and IT issues) as well as the Administrative Procedures. You work in tandem with the Boutique Manager that you report to and lead the BOH team and Operations team to strive for excellence, secure the efficiency & effectiveness of the operations and embrace change for business performance. You utilize communication and people management skills to propose solutions to the Boutique Manager and influence the client
- facing team members. The ultimate goal is to exceed clients’ expectations indirectly and permanently improve Customer Journey in the store and beyond.

**Profile**:
**Operation**
- Inventory Management
- Operation efficiency
- WW Care Services
- Prevent Stock Lost or stock damage and ensure Operation efficiency
- Monitor the BOH compacity and work with Boutique manager / Department manager to do necessary replenishment.
- Ensure Operation efficiency and product flow are followed the Company regulations
- Clear understanding and execution on WW care service policy
- Manage defective items and responsible for the local damage cost control
- Lead the stock deliveries, client’s repair and merchandise transfer from warehouse, other stores and repair workshop.
- Act as an internal auditor to manage the daily routine spot check for maintaining the standard of housekeeping, regular stock take investigations, make sure tasks are finished on time and the procedures are well-managed
- Lead Boutique Audit

**People Management**
- Propose solutions on operation and related matters to Boutique Manager
- Develop a good team spirit within BOH and extend the collaboration to all Boutique staff and across Boutiques
- Lead the BOH team including Cashier, Store Administrator, Stock Assistant, Tailor, Shop Attendants, Part-timers to cover all BOH functions and achieve Boutique business goals and objectives
- Manage the work schedule, grooming and job duties delegation for all the BOH staff and Part-timers in an effective and efficient manner
- Provide coaching and guidance to the team to optimize efficiency
- Set individual goals to the team, monitor and assess staff performance against their goals regularly
- Support the team with consistent qualitative feedback, coaching & evaluation for performance improvement and develop them to the next level
- Maintain team passion to the Brand

**Boutique Administration**
- Responsible for updating reports
- Validate staff attendance, leave, OT records, monthly commission etc. and make sure all related records are submitted to the office timely
- Manage Boutique’s expense and related matter. (e.g. petty cash)
- In-charge of the Boutique maintenance issues, deal efficiently and closely monitor to the work performance of external vendors.
- of Boutique materials, systems, equipment, uniforms etc.
- Manage the documentation and streamline work processes for operational efficiency
- Be the champion of the Retail Handbook and comply with related procedures and regulations

**Boutique Maintenance**
- Ensure boutique maintenance is up to standard, deal efficiently and closely monitor to the work performance of external vendors. (including IT support/supplies)
- Be the bridge between office operation team and IT team etc.
- Maintain the tidiness of the Boutique for an extraordinary experience to our clients
- Be one of the core staff to support actively to the logistic of Boutique events
- Maintain the professional image in line with the Company standard

**Additional information**:
**Education & Professional Qualifications**
- Diploma or above

**Work Experience**
- Minimum 7 years of relevant experience with at least 4 years at supervisory level in the luxury retail industry

**Other Requirements**
- Detail-minded
- Well organized
- Numerical sensitive
- Self-motivated and proactive
- Good leadership and communication skills
- Able to work under pressure
- Proficient in English and Mandarin
- Excel Skills