Regional Head of Settlement
3 days ago
**About the Company**
Founded in 1973, DCS Card Centre (formerly Diners Club Singapore) is a financial institution licensed to issue credit and charge cards, governed by the Monetary Authority of Singapore (MAS) under the Banking Act.
We deliver digital-first, customer-centric payment products and solutions for consumers, merchants and corporates. Leveraging on our deep heritage, we aspire to be an innovative fintech leader driving integrated payment and financial services.**Job Summary**:
The Head of Settlement will be responsible for overseeing the end-to-end settlement process for credit card transactions and acquiring transactions, ensuring accuracy, efficiency, and compliance with regulatory and network requirements. This role will lead a team responsible for transaction processing, reconciliation, dispute resolution, and settlement operations while driving process improvements and risk management.
- Oversee the daily settlement and reconciliation of credit card transactions and merchant settlement, ensuring timely and accurate processing.
- Manage relationships with payment networks (Visa, Mastercard, etc.), acquirers, issuers, and partner banks to ensure smooth transaction flow.
- Ensure compliance with regulatory requirements, payment network mandates, and internal risk policies related to settlement operations.
- Lead and develop the settlement operations team, providing training, guidance, and performance management.
- Implement and enhance automated reconciliation and settlement systems to improve operational efficiency and reduce manual errors.
- Identify and mitigate risks associated with transaction settlement, chargebacks, and fraud.
- Collaborate with IT, Finance, Risk, and Compliance teams to streamline settlement processes and implement system enhancements.
- Analyze settlement data and provide insights to senior management for decision-making and optimization.
- Manage chargeback processing and disputes in coordination with internal and external stakeholders.
- Ensure the timely resolution of any settlement discrepancies and escalate issues as needed.
**Qualifications and Skills**:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. A Master’s degree or professional certification (e.g., CFA, CPA) is a plus.
- 10+ years of experience in banking operations, with at least 5 years in a leadership role in settlement, reconciliation, or transaction processing.
- Strong understanding of credit card payment systems, acquiring and issuing processes, and settlement mechanisms.
- Experience working with card schemes (Visa, Mastercard, Amex, etc.) and regulatory compliance frameworks.
- Proficiency in reconciliation and settlement software, as well as financial systems such as SWIFT, ACH, and RTGS.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Experience with fintech solutions or payment technology providers.
- Knowledge of data analytics and reporting tools for transaction analysis.
- Understanding of blockchain or emerging payment technologies.
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