Consulting Director, Airlines Sme

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This individual will be responsible for leading significant components of client consulting engagements, within the Airline/Travel. Typically, this will involve the analyst interacting with the client team, leading projects, gathering and managing inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

We would expect the successful applicant to have deep domain expertise as the role involves advising clients within the airline industry to support them to utilise electronic payments and payment related data to grow and optimise their business. Ideally the successful applicant’s domain knowledge should include specific industry level customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,) as well as a holistic understanding of industry trends, players, best practices along with multifunctional experience across strategy, optimization, organization etc.). The role requires the successful applicant to be able to lead workshops with clients across all levels in the organization, develop proposals that meet the client needs identified and deliver engagements to address the needs identified.

**Principal Responsibilities/Key Results Area**
- Ongoing evolution of the Airline consulting strategy within the Seller/Fintech consulting practice
- Holistic understanding of the Airline industry (trends. players, best practices, multifunctional experience across strategy, optimization, organization etc.)
- Domain knowledge at industry level of customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,)
- Development and expansion of offerings relevant to Airlines that support business growth including data related services, cobrands, Value Added Services etc.
- Build close relationships with Airline partners to develop expert understanding of their specific evolving needs.
- Strong desire to collaborate with colleagues across Hub functional practices Strategy, Product, Risk, Digital, Managed Services and our regional and global teams to utilize their expertise and share yours
- Ability to engage effectively with all levels of the organization of both Visa and clients.
- Development of client proposals, delivery of client engagements and ongoing upskilling of colleagues
- Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa’s continued leadership and excellence.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._
**Qualifications**
- At least 10 years of solid end to end (strategy to operations) consulting experience in the following areas: Airlines, Payments
- Experience should be gained within an Airline coupled with servicing the industry in a top-tier consulting firm. A combination of regional and global experience strongly desired.
- Strong problem solving and analytics skill with ideally some management consulting experience
- Excellent client relationship management with strong sales orientation, experience selling major projects/ideas to senior management
- Self-motivated, results-oriented with the ability to progress multiple projects concurrently
- Strong commercial acumen, with experience in working on business/value cases which prove ROI
- Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
- Strong executive presence and ability to effectively engage with C-level executives
- Superior ability to influence people and work across boundaries to execute highly complex deals with multiple interests involved
- Experience in and/or passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
- Proven ability to drive innovation and lead change in successful top tier companies
- Excellent written and verbal communications skills
- BA/BS required. MBA preferred.
- Willing