Guest Services Executive

2 weeks ago


Singapore THE SINGAPORE RESORT & SPA Full time

**Job Description**:
**Sofitel and its Ambassadors**

The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness. Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.

The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

**Roles & Responsibilities**:

- To ensure on-day arrival guests documentation for check-in including airport transfer, complimentary cakes etc, are ready
- Greet guests warmly and perform registration procedures in a smooth and timely manner
- Assign guests to the appropriate room type, issue room keys, provide directions to the rooms and up-sell when appropriate
- Verify payment for stay including incidental costs by obtaining credit information
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction and to follow up on guest request promptly and efficiently
- Maintain accurate logs of messages, mail, packages, parcels or other items for guest delivery
- Maintain accurate accounting of transactions and cash float
- Answer incoming calls within 3 rings with appropriate greeting and attend to enquiries
- Ensure folios and charges are keyed into system and maintained accurately
- Facilitate guest departures by providing accurate statements, checking for guest satisfaction and collecting all payments due
- Work with concierge team on transportation arrangement upon guest request.
- Perform any other duties as assigned by management

**Requirements**:

- Support and uphold the company mission, vision and values
- Maintain the highest standards of professionalism, ethics, grooming and attitude towards staff and guests
- Excellent interpersonal and communications skills
- Have a customer-centric mind-set
- Good knowledge in resort and tourism
- GCE ‘O’ levels and above
- Able to work on shifts, weekends and public holidays.



  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player ...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion,...


  • Singapore Treetops Executive Residences Full time

    Overview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, ensuring an enjoyable and smooth stay. Requirements Good interpersonal skills and positive...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesResponsibilities:Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stayRequirements:Good interpersonal skills and positive working attitude Service oriented A good team player ...


  • Singapore Treetops Executive Residences Full time

    Overview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, ensuring an enjoyable and smooth stay. Requirements Good interpersonal skills and positive...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    At least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    **Job Description**: **Responsibilities**: - Handle checking-in and checking-out of guests. - Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience - Supervise, monitor and evaluate the service standards provided by the Guest Services team - Communicate actively and closely with the team to...


  • Singapore CapitaLand Full time

    **Responsibilities**: **JOB SUMMARY** **Executive, Guest Service** KEY ROLES AND RESPONSIBILITES The Executive, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of...


  • Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Roles & Responsibilities** The Hotel Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Hotel Services Executive reports to the Reception Manager and receives coaching, guidance and other duties from the Front Office Manager. **Major...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in...