Operations Manager

The **Operations Manager** is a leadership role that is overall responsible for the organisation’s boutique and non-boutique operations. From building a best-in-class customer service team, to managing operational processes, resources and compliance to company’s and industry’s standards, your leadership will inspire our team to make our boutiques the best place to work and visit, and will grow the Birds of Paradise brand in Singapore and beyond.

**About us**

At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.

Vision: To make the world a better place

Mission: Delight our customers; Nurture our staff; Contribute to the community

**Job Scope**

**Main responsibilities**
- Meet company’s goals by leading and managing the operations department
- Meet company’s goals by making every Birds of Paradise boutique a great place to visit, taking great care of every customer touchpoint, and that every aspect of operations are in good health and running smoothly every day.
- Inspire, motivate and enable team to work towards a best-in-class service
- Build a culture of care, trust and delight within the team, boutiques and community.

**Lead Operations Department**
- Lead and manage all operational processes in the organisation, and lead your team in achieving operational and service excellence
- Plan and manage resources (cost, manpower, roster) optimally to achieve operational excellence
- Lead in the recruitment of part-timers to meet company’s needs
- Lead in audits and assessments, ensuring all processes adhere to company’s standards and SOPs and all other regulatory standards.
- Lead in closing gaps timely within boutiques and the department
- Drive continuous improvement within the department
- Develop workplans & strategies for the department to achieve targets, as well as track and review department performance
- Plan and execute strategies to maximize resources and manpower efficiencies
- Plan and execute strategies to meet sales target
- Chair regular operations meetings
- Prepare and present management reports
- Write and update SOPs
- And any other projects assigned by the company

**Develop staff within the department**
- Drive department’s learning and development plans
- Develop staff’s competencies and skills through mentoring, training, reviews and feedback
- Build a dedicated team who are great ambassadors of the brand

**Collaborate**
- Collaborate and work well with other teams in the company and with partners
- Collaborate with Marketing & Communications team in creating content and visual communications (e.g. photos, signs and posters) for boutiques and social media when needed

**Requirements / Qualifications**
- Minimum 5 years of experience in the F&B/retail industry or min. 3 years of experience in F&B /retail operations management or similar role
- Proficient with Microsoft Office and Google Suites
- Tech-savvy
- Hybrid of office and shift hours (including weekends and public holidays) (5-day work week)
- Diploma or higher

**We are looking for someone who is / with**
- A high standard of **integrity, professionalism and work ethic**.
- ** Strong leadership** abilities to lead the team and company in operations
- An **effective communicator** who can communicate company’s purpose, goals and values, and translate them into action plans.
- A **team-player and team-builder** with strong collaborative skills, emotional quotient, empathy, and who is able to work well with others in different departments or contexts, as well as develop the people within the team.
- An **optimiser** who can optimise processes by seeing gaps, proposing efficient solutions.
- An **innovator and problem-solver** who is resourceful and can think of better ways to solve problems.
- A **strong technical knowledge** and know-how in store operations and can adapt processes for best fit.
- A **passion for customer service **with a customer-centric and values-driven approach.
- ** A warm, outgoing, positive and caring** personality
- ** Excited about growth** and would like to be a part of the Birds of Paradise team to grow and take this brand to the next level.
- A Birds of Paradise **ambassador** who embodies and believes in our values and mission
- Digital familiarity and F&B systems
- Able to work with business financials to achieve operational efficiencies (e.g. manpower cost vs. revenue)

We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature.
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place
Mission: Delight our customers, Nurture our staff, Contribute to community
Workplace: Across Singapore (East, Central, North)

**Job Type**: fulltime

Education: No education required

Work location: On-site