Customer Optimization Manager, Customer

Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration, Finance)
- Minimum of 5 years of experience in cloud computing, financial management, or customer success roles
- Proven leadership experience in managing and developing teams
- Proficiency in project management and cross-functional collaboration
- Analytical and problem-solving skills, with the ability to interpret data and drive performance improvements

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- and mid-market accounts to enterprise-level customers including public sector.

As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region, you will take on a pivotal role in driving customer success and financial optimization across this dynamic market. Leading a high-performing team of specialists, you will be responsible for guiding customers through their cloud journey, ensuring they maximize the value of their AWS investments.

One of your key responsibilities will be to create and deliver executive-level content tailored to the APJ region. Through compelling presentations and workshops, you will educate customers on best practices for cost optimization, cloud financial management, and IT spend management. Your deep understanding of the APJ market will enable you to craft content that resonates with local customers, addressing their unique challenges and opportunities.

Collaborating closely with cross-functional teams, including Sales, Solutions Architects, and Professional Services, you will align on customer optimization initiatives and ensure seamless execution. Your expertise will be invaluable in overseeing the implementation of cost optimization strategies, ensuring measurable outcomes and successful cloud financial management for APJ customers.

As a customer education champion, you will empower APJ customers with the tools, best practices, and knowledge transfer they need for effective cloud and IT spend management. Your guidance will enable their successful cloud transformation and optimization, fostering long-term customer relationships built on trust and value delivery.

Monitoring key performance indicators (KPIs) will be crucial in your role, as you drive continuous performance improvements and maintain strong customer satisfaction. Your effective resource management skills will ensure efficient utilization of team capabilities across the APJ region, adhering to industry best practices.

Staying ahead of industry trends, emerging technologies, and best practices in cloud financial management, cost optimization, and IT spend management will be essential. Your commitment to continuous learning and expertise will ensure your team's capabilities align with the evolving needs of APJ customers.

Key job responsibilities
With a strong background in cloud computing, financial management, and customer success, coupled with excellent leadership, communication, and strategic thinking skills, you will thrive in this dynamic role. Experience in the APJ region and proficiency in relevant languages will be highly valued assets, enabling you to connect with customers on a deeper level and drive their success in the cloud.

About the team
About AWS

Diverse Experiences

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Singapore, SGP
- Experience working in the Asia Pacific and Japan (APJ) region, with a deep understanding of the local market dynamics and customer needs
- Proficiency in one or more languages relevant to the APJ region (e.g., Japanese, Korean, Mandarin Chinese)
- Certification in cloud computing (e.g