F&b Store Manager

**Job Description - Food and Beverage Asst. Store Manager**

We are looking to hire an up and coming F&B Rockstar who will work closely with the General Manager to set up an exciting new F&B concept and scale it throughout Singapore This individual will be part of the core pioneering team and will be highly instrumental in the setup of new SOPs, processes and hiring of talents to form the backbone of the organization.

We are looking to expand in lightspeed and the successful applicant can look forward to attractive performance bonuses and profit sharing when expansion, revenue and profitability targets are met. If you are super passionate about F&B, and want to accelerate your journey at breakneck speed, give us a shout

**Driving the Business**
- Responsible for managing all store operations, including profit, revenue, cash and quality targets by managing key KPIs such as food cost, labour cost and operation cost.
- Analyse and improve performance gaps and prepare related action plan to close the gaps
- Continuously be on the lookout for ways to improve outlets sales and profit.
- Create store action plans to drive KPIs. (i.e. Quality Audits, Sales Targets).
- Prepare and work with GM for monthly, quarterly and annually budget and profit projection to meet company's financial objectives.
- Lead business development initiatives and deliver long term strategic objectives
- Seek market trends and implement changes.

**Operational Responsibilities**
- Recommend effective solutions to increase outlet sales and operations performance, and re-designing operations to streamline and improve workflow.
- Come up with SOPs, evaluation of training, training of the staff of the stores and developing Training materials for in-house courses
- To create, update and audit the stores’ SOP and ensure that the SOP is observed consistently by frontline team
- Direct management of crisis situations and execute crisis management plans
- Reviewing operational performance reports on a monthly or quarterly basis and provide recommendations to improve on operational issues and implement corrective measures.
- Maintain guidelines of food preparation to ensure that desired quality and standards are achieved
- Ensure all outlets compliance with all relevant regulation and legislation, e.g. labour laws, hygiene standards, licenses for business, and others
- To oversee outlets daily operations and ensure production efficiency, quality, services and cost-effective management of resources.
- Ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
- Responsible for inventory and stock taking activities
- Liaise with suppliers to source for competitive raw materials for the business., coordinate deliveries, manage problems with deliveries
- Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
- Ensure that policies and standard operating procedures are strictly adhered to
- Cover duties both service and kitchen when required
- Handle all customer queries and feedback in a professional and timely manner
- Deliver service performance and manage customers’ expectations

**Team Management**
- Lead and supervise a team of Assistant Managers, Supervisors and Crew
- Enhance the performance of the team via training, developing and motivating them by being a role model
- Coach, lead and mentor team members to achieve sales and profit targets.
- Coach staff in providing excellent service experience to all customers
- Handle selection and recruitment of staff
- Ensure on-the-job training is conducted for all staff
- Monitor work performance of all staff, manage staff dispute, grievances and enforce discipline when necessary

**Professional Experience**
- At least 5 years of experience in the F&B or Retail Industry.
- At least 5 years of experience in F&B Store Management or similar field.

**Skills**
- Minimum 3 years exposure in managerial position in F&B operations preferably in quick-service, takeout counter concepts. Experience in opening multiple new outlets is advantageous.
- A natural hands-on leader, highly communicative with strong interpersonal skills to lead and motivate staff to achieve organizational goals.
- Ability to transmit ideas and vision, verbal and written in English (mainly).
- Extremely self-motivated and ability to multi-task and work under pressure in a fast-paced environment.
- Strong project management and operations skills.
- Good problem solver with strong business acumen, critical thinking and analytical skills.
- Determination to succeed and ability to deliver results
- Microsoft environment experience (Word, Excel, Power Point). Ability to prepare reports, especially in Excel.