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Service Supervisor

2 weeks ago

Singapore ELEVEN COLLECTION PTE. LTD. Full time

We are a modern Mediterranean restaurant looking for a friendly and proactive Service Supervisor to join our team If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you

**Salary**:S$ 4,000 - $5,000 depending on work experience

**Benefits**:

- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits

**Responsibilities**:

- Ensure that an impeccable customer experience for guests is maintained
- Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
- Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
- Coordinate and ensure proper communication between Front of House and Back of House operations teams
- Organise, supervise and roster shifts
- To maintain a healthy work environment for all team members and assist to resolve any issues between team members
- Assist the Restaurant Manager in overseeing the beverage programme
- Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
- Managing and maintaining the POS software systems
- Supervise execution of all delivery orders
- To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
- To assist in building a database of regular clients and providing them with efficient and professional customer service

**Requirements**:

- At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
- Positive mindset and approachable demeanour
- Natural people skills
- A desire to deliver an experience beyond guests’ expectations
- Excellent communication skills, both written and verbal
- Confidence with handling POS systems
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and team leadership skills