Customer Success Manager

3 days ago

Singapore BRIDGE MOBILE PTE. LTD. Full time

**Brief description on the Overall Purpose of this job
This job plays a key role in acquiring new market knowledge about Telco API products which will help Bridge to pivot from just CPaaS products to Telco API products as well.

This role helps Bridge to plan and achieve key milestones of API to drive more values for Bridge Mobile Operators (BMO).

**Key Responsibilities**
- Research into Telco API that are on offer in the market by competitors and plot them on a strategic canvass so as to better understand our competitive strengths vs competitors.
- Map out the key players of Telco API and their key customers in the BMO markets.
- Strategic and supportive partner for BMO customers to drive revenue growth with CPaaS products, such as Mobile Identification, Messages API from various providers (such as Facebook Messenger, Instagram Message and Whatsapp).
- Identify and develop new business opportunities and market segments by offering and adapting our API solutions with different features so as to help enterprises scale up their services.
- Help the BMO to onboard onto our API platform and liaise with their departments to implement the solutions for their customers.
- Research, discuss and propose to key customers on critical success factors for them to gain and retain their clients through regular meetings.
- Delight customers by proactively serve as the Single Point of Contact for them to help resolve any issue / problem that may crop up after the solutions have been implemented.

**Key Job Requirements
A. Formal Qualifications
- A recognized degree in Marketing, Business, Engineering, Computer Science

B. Knowledge
- Strong understanding of the commercial side or Go-To-Market activities of CPaaS / Telecommunications API.
- Strong understanding of API technical and commercial.
- Proficient literacy on the related technical aspects of aggregators and hands-on experience with key elements Telecommunications wholesale operations.
- Proven track record in complex solution sales to Operators or Enterprises is a strong advantage.

C. Relevant Work Experience
- 7+ years of experience in Telecommunication or adjacent industries, of which 3 years are in CPaaS/ API.
- At least 3 years of Partner or Sales Management experience.
- Track record of meeting or exceeding business revenue targets.

D. Soft Skills (including behavioral and attitudes)
- Excellent oral and written communication skills; able to communicate our value, strategy and proposed solution on client opportunities.
- Experience in working in Asia is strong plus.
- Existing relationships in industry particularly with large MNC’s would be valuable.
- Strong Sales and relationship building skills.
- Proven conflict resolution and negotiation skills.
- Self-motivated, independent and a positive attitude.
- Ability to work in an international & multi-cultural environment.
- Customer-oriented personality and good team player, strong work ethic, resultsoriented,
- flexible, patient, and adaptable; persuasive and diplomatic.
- Starting salary will commensurate with the number of years of work experience.

**Personal Data Protection Clause**

For more information on our PDPA policy, please visit

  • Customer Success Manager, Customer Success

    17 hours ago

    Singapore DENODO Full time

    DENODO **Job Description**: The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...

  • Customer Success Manager

    1 week ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Manager, Customer Success

    2 days ago

    Singapore Clarivate Full time

    Information Blurb The Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software...

  • Customer Success Manager

    14 hours ago

    Singapore WeAreAspire Full time

    Overview Customer Success Manager — Based in Singapore. We're seeking a Customer Success Manager to join our newly established Global Customer Success function. Reporting into the VP of Customer Success, you'll play a pivotal role in delivering outstanding service across our client portfolio. About Us We help B2B marketers reach the right buyers at the...

  • Customer Success Manager

    6 days ago

    Singapore Filigran Full time

    Join to apply for the Customer Success Manager (Singapore) - Woman/ Man /Non Binary role at Filigran . The Role We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Southeast Asia. Based in Singapore and working remotely, you will play a key role in ensuring the...

  • Customer Success Manager

    1 week ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,000 - $5,200 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 110669**Job Views** - 1Roles & Responsibilities **About the job**: A Customer Success Manager is responsible for developing customer relationships that promote retention, solve customer...

  • Customer Success Manager

    1 week ago

    Singapore BELFOR (ASIA) PTE LTD Full time

    As part of our new business model restructure and marketing approach, we have an immediate opening for the role of Customer Success Manager. BELFOR is in the disaster recovery business; the company brings together proprietory knowledge, experience and resources to enable companies affected by disaster incidents to recover quickly, and return to usual...

  • Customer Success Manager

    6 days ago

    Singapore CLOUDFLARE, PTE. LTD. Full time

    Available Location: Singapore Customer Success @ Cloudflare Customer Success at Cloudflare is focused on customer adoption and value realisation of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business...

  • Customer Success Manager

    6 days ago

    Singapore Zendesk Full time

    Join to apply for the Customer Success Manager role at Zendesk Join to apply for the Customer Success Manager role at Zendesk Get AI-powered advice on this job and more exclusive features. Job Description As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and...