Operation Assistant Manager

2 days ago

Singapore ARKCLUB INTERNATIONAL MANAGEMENT PTE. LTD. Full time

Assit operation manager for management and operation of our F&B and Club outlet, provide service training for the stuff, close and open shop daily till 3/4am. The role of an Assistant Club Manager is to support the Club Manager in the day-to-day operations of a club, ensuring that it runs smoothly, efficiently, and in line with the organization’s standards and goals. This position requires strong leadership, organizational, and customer service skills, as well as the ability to manage staff and maintain a high-quality member experience.

Key responsibilities include overseeing staff schedules, assisting with recruitment and training, and supervising team performance to ensure excellent service delivery. The Assistant Club Manager also helps in managing budgets, inventory, and supplier relationships, while ensuring compliance with health, safety, and regulatory standards.

A critical aspect of the role is maintaining member satisfaction. This involves addressing member inquiries or complaints promptly, organizing club events or promotions, and creating a welcoming and inclusive environment. The Assistant Club Manager often acts as the primary point of contact in the Club Manager’s absence and must be capable of making decisions confidently and responsibly.

In addition, the role may involve marketing support, such as promoting services, driving membership sales, and analyzing member feedback to recommend improvements. They work closely with different departments such as fitness, food and beverage, front desk, and facilities to ensure cohesive operation and service excellence.

Ultimately, an Assistant Club Manager plays a vital role in fostering a positive club culture, motivating staff, and delivering a high standard of service that enhances member retention and drives business success. This position is ideal for individuals looking to grow into a senior leadership role within the hospitality or leisure industry.

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