Logistics Operations Specialist

**Company Description**
CONTEXT

LVMH Fragrance and Cosmetic is a renowned global leader in the cosmetic industry, setting the standard for innovation, luxury, and excellence. Our extensive portfolio of brands, including names like Christian Dior, Guerlain and Givenchy, reflects our commitment to creating exceptional beauty and fragrance products. With a rich history of crafting iconic and trendsetting products, we continue to redefine the beauty industry, captivating consumers worldwide.

The LVMH Beauty Singapore distribution center is cornerstone of LVMH Beauty division distribution network in Asia. This world class distribution center serves as regional base for the most dynamic and celebrated Beauty Maisons from the LVMH group.

The Singapore distribution center is at the heart of the fast moving and growing Beauty sector serving the whole Asia Pacific region through multiple distribution channels such as travel retail, local subsidiaries, local and cross border direct distribution and ecommerce.

Main objective of the position

Logistics Operation Specialist will be part of a vibrant LVMH Fragrances & Cosmetics Singapore Logistics Team who is responsible for the success of the downstream supply chain. In this role, she/he will have the opportunity to be fully immersed in the on-the-ground operations critical to order fulfilment and be given the responsibility to tackle dynamic warehouse issues that would elevate critical and creative thinking.

Internally, this position works closely with Marketing, Supply Planners, Customer Service, the contracted logistics team to consolidate information, coordinate and align actions, challenge the different parties, and raise alerts whenever necessary. She/He reports to the Logistic Assistant Manager.

**MAIN RESPONSIBILITIES**:

- E-Commerce Operations
- Serve as a liaison between HQ/Brands and the contracted Logistics E-Commerce team to ensure all brand requirements are met in actual operations (e.g. Holiday set packing).
- Monitor E-Commerce order fulfilment reports and support to reduce unfulfillment.
- Collaborate with the brand team to resolve E-Commerce customer complaints.
- Manage E-Commerce packaging material inventory (e.g. monitor and replenish E-Commerce packaging material, order the non-inventoried materials from suppliers, coordinate change of the packaging with the supply planning
- Organize monthly updates from Brands and communicate them to the Operations team in a timely, clear, accurate and concise manner.
- Act as the expert for E-Commerce engraving to ensure alignment between HQ, Brands and Operations.
- Utilize comprehensive knowledge of the end-to-end E-Commerce order process to address requests or improvements with critical and creative thinking, ensuring the esteemed brand image, customer satisfaction and operational excellence.
- Support E-Commerce system enhancements in SAP and WMS
- Inventory Management
- Maintain all resources related to Warehouse Stock Segregation and ensure all files contain accurate and up-to-date information.
- Provide informed suggestions to stakeholders regarding order fulfillment based on a thorough understanding of Stock Segregation methodology.
- Identify stock discrepancies in SAP and WMS and investigate these discrepancies with IT and the contracted logistics.
- Support and facilitate the annual stock-taking event.
- Asia Regional Sourcing and Shipping Coordination
- Support shipment surveys with the designated insurer if damage is identified in an incoming shipment.
- Issue shipment documents to forwarders.
- Provide backup support for LFCS invoices tasks.
- Warehouse Scorecard and Display
- Ensure timely communication of latest slides for Safety Notice Board to the Warehouse Executive.
- Update M-1 warehouse KPIs in the scorecard file before the monthly meetings.

**Qualifications**
SOFT SKILL AND PERSONALITY
- Good communication, coordination, and interpersonal skills.
- Ability to work independently and collaboratively across different internal and external stakeholders with attention for service and quality.
- Strong problem-solving skills in addressing data discrepancy.
- Excellent organization skills with a proactive mindset, and ability to multi-task and prioritize work.
- Keen eye for details and high discipline to exhibit professionalism in all tasks.
- Eager to learn new concepts and ability to handle stress.
- Critical and creative thinking
- Keen eye for details and high discipline to exhibit professionalism in all tasks.

The applicant will be assessed on:

- Her/his ability to execute operations in scope
- diligent attitude towards fixing operational issues
- Her/his diligent attitude towards identifying and fixing operational issues
- Her/his ability to identify, carry or support continuous improvements projects with the 3PL
- Her/his ability to raise alerts when deviations are encountered
- Her/his analytical approach, her/his critical eye on data, systems, and processes.

HARD SKILL AND COM