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Future & Options Client Servicing - Analyst
2 weeks ago
**JOB DESCRIPTION**
Welcome to JPMorgan Chase. Are you looking for an opportunity to develop your career as a Client Servicing Specialist within the Futures & Options space? You have found the right team.
As part of the Future Derivatives Clearing Operations team, you will be responsible for delivering client transactional support functions for the Futures & Options (F&O) business. You will help the firm grow its business in a responsible way by using your expertise in Derivative operations and servicing, anticipating new products in the market and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
The primary functions will focus on day to day Client Service controls, supporting F&O clients. The F&O team provide comprehensive operational services to the businesses across the globe, for F&O products. The department is very fast moving, with ever increasing volumes. You will have ample opportunities to learn, increase knowledge, and take on more responsibility.
**Responsibilities**:
- Be the end to end owner of the F&O trade and support processes, coordinating all aspects of Operations Service delivery/training to the client
- Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes
- Review Client specific quality MIS and key performance indicators (KPI), feedback to client and resolve issues.
- Responsible for managing and maintaining client BAU activity (mainly T and T+1 based)
- T+1 Client Exception Capture / Matching and trade input
**Required Qualifications, Skills and Capabilities**:
- Minimum 1 year of experience in Banking Operations / F&O Operations / Client Servicing within the financial services industry is required
- Ability to work under pressure with strict deadlines
- Bachelor’s degree or equivalent
**Preferred qualifications, capabilities, and skills**
- Prior experience with Alteryx and Macro is highly preferred
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
**ABOUT THE TEAM**
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
