Sharepoint Consultant
2 weeks ago
Provide third level support for all offered products and services. Coordinate
- vendor ticketing and escalations, making sure tickets are submitted and
- processed in a timely manner
- Ensure communication and coordination with all involved support teams (1st and
- 2nd levels, managed services provider)
- SPOC for Office clients anywhere they are installed
- Provide operational and support documentation for technical teams as well as
- end users
- Work with technical teams, community manager, service owner, service architect
- to ensure products are utilized to their fullest potential
- Work with other service teams to ensure proper integrations between Office 365
- and other cloud services
- Setup and manage fast track access for customers
- Participate in all social channels to ensure continued customer engagement,
- collect and evaluate feedback. Create blogs, FAQs around and usage of the
- solution
- Work with the team to create Management dashboards to visualize operational
- metrics and usage of technologies
- Gather logs and troubleshoot integration issues.
- Support SPO associated tools, for ex: Lists, Approvals and so on.
Schedule:
- Day shift
-
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