Business Relationship Manager

2 weeks ago

Singapore 1-Net Singapore Pte Ltd Full time

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

DESIGNATION : Business Relationship Manager

RESPONSIBILITIES
- Serve as the single-point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Identify and maintain customer reference ability within the assigned account list.
- Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
- Assist with challenging client requests or issue escalations as needed.
- Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
- Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

QUALIFICATIONS
- Diploma / Degree in relevant discipline.
- Minimum 6 years of working experience.
- Excellent interpersonal and communication skills.
- A good team player and leader
- Maintain a positive attitude focused on customer satisfaction.
- ** Working location: 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

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